KMI operates a grievance settlement process to protect the rights of foreign patients. If you experience any inconvenience or dissatisfaction during your health check-up, please contact us as below:

• How to Apply

• Telephone: +82-1551-7070 (dial 1 for English)

• E-mail: kmiglobal@kmi.or.kr

• You may also speak directly to the IHC center staff during your visit.

• Available Hours

Monday – Saturday, 7:00 AM – 4:00 PM (KST)

• Procedure

1. Receiving: Grievance is received via phone or e-mail

2. Checking: Reviewed by the department in charge

3. Settlement: Corrective or improvement action is taken

4. Reply: Result is informed to the patient via phone or e-mail

🔹 All complaints will be handled promptly, fairly, and confidentially.

🔹 Your feedback is valuable to us in ensuring a safe and satisfactory check-up service.